FAQ - Burning Questions?
Collapsible content
Who took your product images?
I took all the photos myself with a Canon Rebel EOS T3 under a white box. The main photo image that you see with the more elaborate backgrounds were courtesy of photo room app technology aka AI.
How soon should I expect to receive my Premium Soy Wax Candle?
Before placing your order, please check the announcement bar at the top of our website for important shipping information.For most domestic orders, you can anticipate delivery within 4-7 business days from the time you place your order. We strive to meet these delivery expectations, but please understand that actual transit time is determined by the postal service. Once your package has been scanned by the post office, we have no control over its delivery progress and cannot be held liable for any delays, changes in route, or unsuccessful deliveries. Your satisfaction is important, so if you don't receive your order, please reach out to us.
What if entered the wrong shipping address?
Rest assured if I have not gotten to your order yet, you should email me immediately at liliscandleco@gmail.com. If I am able to catch the error on time I will follow up with you. Please provide order number so I know its you.
Do you ship internationally?
Unfortunately, we do not at the moment. However check with us soon we hope to be able to in the immediate future.
What are you candles really made of?
Our candles are all made from premium Soy Wax specifically Golden Wax 464 which is one of the best on the market.
How long is the processing time?
Every order will be a little slightly different depending on the time of the day, week, year you place your order. However generally I will aim to process each order no later than 24-48 hours. If we're both lucky possibly even the same day. If something comes up where I need to take longer I will send out an e-mail and work accordingly to each order on a case by case basis.